THE LAVENDER BLUE PAPERIE
PROCESSING, CANCELLATIONS, DELIVERY & RETURNS
PROCESSING TIME
is the time required to prepare your order for dispatch.
Processing times vary depending on the item/s selected.
The Processing Time can be found in the product description box for each item.
If your item is required urgently please advise as soon as possible.
DELIVERY TIME
Delivery is via ROYAL MAIL TRACKED unless otherwise stated.
This information can be found in the item description box for each individual item.
Royal Mail delivery times can vary considerably. If you have concerns about delivery times and require your item/s to be delivered urgently and by a certain date, please advise ASAP.
The Guaranteed Scheduled Delivery option will guarantee the delivery of your item
by your required date.
Currently items are posted Tracked 24 or Tracked 48 -
this information can be found in the description box for each individual item.
POSTING DIRECT TO RECIPIENT
if you would like your item posted direct to recipient please make sure you leave
the appropriate postal address and be sure to leave a note on the order form
as this may influence the way your item is packaged.
PERSONALIZATION
Currently there is no additional charge for an item to be personalized
for you with your own choice of wording.
Please leave the EXACT wording you require for the front/inside of the card as appropriate
Check through the wording you require carefully.
MATERIAL GOODS
Details are available in the DESCRIPTION BOX of each individual item
Card and Paper Stock is acid and lignin free and is FSC Certified.
Flowers are made from renewable resources - are acid and lignin free and ethically sourced.
VINTAGE & BROCANTERIE ITEMS
'Brocanterie' items ie Art Journals, Ephemera and vintage pieces by their nature
are 'aged' or show natural signs of aging and ware and are therefore SOLD AS SEEN.
Ribbons and flowers due to their individual nature can vary in shade and style from the images shown.
All images are representative, as far as possible to the item you will receive,
however items individually made to order can vary slightly from the images shown .
CANCELLATIONS
When purchasing goods online you are entitled to the following cancellation rights
You have the right to cancel your order within 14 days from the day you receive the goods or services
THIS RIGHT DOES NOT APPLY TO ITEMS THAT ARE PERSONALIZED ESPECIALLY FOR YOU
OR MADE TO ORDER ESPECIALLY FOR YOU.
If you placed your order by mistake and wish to cancel, please advise as soon as possible
before the work is started. Work usually starts on an order within 24 hours of the order being placed
If you choose to cancel an order you MUST notify 'The Lavender Blue Paperie' in the writing of a clear statement, including your NAME, ADDRESS, ORDER NUMBER ( this can be found on the invoice emailed to you when you placed your order) and if possible your PHONE NUMBER AND EMAIL ADDRESS
Please note that if the work has already started on your order ie printing of custom text, materials cut etc then a cancellation may no longer be possible.
RETURNS & REFUNDS
REFUNDS ARE NOT USUALLY OFFERED ON THE FOLLOWING ITEMS
UNLESS FAULTY :
Customized or Personalized orders
Perishable goods ie food/ flowers etc
Digital Downloads
We take every care to ensure that your items are lovingly created and packed for delivery. In the unlikely event that your item arrives damaged or faulty, please notify us within 14 days of receiving the goods. The item should be returned to us in the original packaging and in its original unused condition. When we receive the returned goods from you, the issue will then be assessed and where appropriate after inspection the item is confirmed as faulty, a refund will be processed
RETURN POSTAGE COSTS
ARE THE RESPONSIBILITY OF THE CUSTOMER
VINTAGE ITEMS & PIECES MADE WITH VINTAGE ITEMS
By their very nature these Vintage items show signs of ware and aging and as such they are SOLD AS SEEN
Information is provided regarding the 'condition' of these items both on the product page and in the DESCRIPTION BOX of the individual item.
IF YOU REQUIRE FURTHER INFORMATION ON ANY OF THESE ISSUES PLEASE GET IN TOUCH