Dispatch times vary depending on the item/s selected. Dispatch times for each product can be found in the items description box under 'Processing'
If you need your items urgently  please advise when you place your order and we will try to prioritize your order. For more information please see 'Processing, Shipping & Returns'

It is possible to adapt & personalize most items. ie change ribbon colours, add your own wording etc. There is a personalization box on the order form for you to leave your instructions for the wording you require. if you need further assistance with personalizing your item/s please get in touch with us and we will assist you

This will depend on the shipping options you select at checkout. Royal Mail shipping times can vary so if you need your order to arrive by a specific date then you might consider a Guaranteed Scheduled Delivery option. If you need your order to arrive by a specific date then please contact us when ordering and we will try to assist For more information see 'Processing, Shipping & Returns'

Yes - it is possible to have your item/s sent directly to your recipient. Please make sure that you leave the relevant shipping address  when placing your order.
When your item is dispatched you will receive an email confirmation.

If you placed your order by mistake it is possible to cancel the order. Please contact us within two hours of placing your order and we will issue a refund for your purchase. if you require further assistance please contact us

Your items will be carefully wrapped in tissue & packed securely in sturdy postage boxes or bookwrap mailers depending on the items purchased.