The time I need to prepare an order for shipping varies. For details, see individual items.
ESTIMATED SHIPPING TIMES
United Kingdom: 2-3 Business Days
USA & World Zone One: 5 - 7 Business Days
Australia & World Zone Two 5 - 7 Business Days
Europe: 3 - 5 Business Days
These are shipping estimates provided by Royal Mail. Actual delivery time will depend on the shipping method you choose.
CUSTOMS & IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
RETURNS & EXCHANGES
I gladly accept returns and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfil your order
- For legal reasons (like paying taxes)
- For information on Data Privacy please see 'Paperie'
CUSTOM & PERSONALIZED ORDERS
I am happy to personalize any of the cards in the shop where personalization is possible. Please leave your personalization details in the 'message to seller' instruction box stating clearly how you wish the personalization to read, and the exact placement whether inside or on front of the card. I copy and paste the wording from your original instructions so please check carefully to make sure it is correct. I do not accept returns on personalized items.
TO AVOID UNNECESSARY DELAYS IT IS VERY IMPORTANT THAT YOU LEAVE CLEAR INSTRUCTIONS FOR THE WORDING YOU REQUIRE - IF YOU NEED YOUR CARD URGENTLY THEN PLEASE ADVISE AND PLEASE CONSIDER ONE OF THE SHIPPING UPGRADES OFFERED.
IF YOU ARE AN OVERSEAS CUSTOMER OR OUTSIDE MAINLAND UK AND WOULD LIKE A TRACKED AND SIGNED SERVICE THEN PLEASE ADVISE BEFORE PURCHASE.
Aljiche Van Den Elst-Cutsem de Rochechouart
Lower Croft Grange
Billa Barra Lane
Stanton Under Bardon, Leices, Markfield LE67 9TA